Return & Refund
Mostly asked Questions and Answers.
We want you to be completely happy with your purchase. If you’re not satisfied, you can return most items within 7 days of delivery for an exchange or refund. Items must be unused, in original condition, with all tags and packaging. Please contact our support team before sending anything back so we can guide you through the process.
To start a return or exchange, simply contact us via our Contact Us page or email with your order number and the reason for return. Our customer care team will send you step-by-step instructions, including the return address and any labels if applicable. We aim to make the process as smooth and hassle-free as possible.
Return shipping costs depend on your location and the reason for return:
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If the item is damaged, defective, or we sent the wrong product, we will usually cover or reimburse reasonable return shipping costs.
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If you’re returning because of a change of mind, size or style, the customer is normally responsible for return shipping.
We always try to offer a fair and transparent solution, and our team will explain the options clearly before you send anything back.
Once we receive and inspect your returned item, we aim to process your refund within 3–7 business days. The refund will be issued to your original payment method (e.g. card, PayPal). Your bank or payment provider may take a little extra time to show the funds, but we’ll email you as soon as your refund has been processed.
