SEND US AN EMAIL

FREQUENTLY ASKED QUESTIONS

Do we offer free shipping?

Yes, we offer free shipping on all orders, with a minimum spend of £90. You’ll see the available shipping options at checkout page.

How long will my order take to arrive?

Delivery time depends on your location, but most orders arrive within an estimated 7–10 business days. After your order is shipped, you’ll receive a confirmation email with tracking details so you can follow your parcel’s journey.

Can I return or exchange an item if it doesn’t fit or I don’t like it?

We offer easy returns and refunds. If your item doesn’t fit or if you’re not completely satisfied, you can return it within 7 days of delivery. Please ensure the item is unused, in its original condition, and includes all tags and packaging. Before returning any item, please contact our support team so we can guide you through the process.

How do I request a refund?

To request a from return & refund page  or email with your order number and the reason for return. Once we receive and inspect the returned item, we’ll process your refund to your original payment method. Processing times may vary depending on your bank or payment provider.

Are your products authentic and premium quality?

Yes. Our team works with trusted suppliers and manufacturers and carefully checks each product for design, materials and overall quality before listing it on Dormeo Fashion. Our goal is to offer luxury-style, high-quality fashion at fair prices without compromising on style or comfort.

What payment methods do you accept?

We accept most major credit and debit cards, and secure online payments via providers such as Googla & Apple pay / Stripe / Visa / Master / Klarna / Clear pay. All payments are processed through encrypted, secure checkout to help protect your information.

How can I check my order status or track my delivery?

Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number and check track my order page. You can use this link to check the real-time status of your delivery. If you haven’t received tracking details after a few days, please contact us with your order number.

How do I choose the right size for shoes and jackets?

Each product page includes a size guide or measurements to help you choose the right fit. We recommend checking the size chart carefully and, if you’re between sizes, selecting the size you usually wear in similar items. If you still have questions, contact us and we’ll be happy to help you choose the best size.

CONTACT US